Financial Consumer Protection in 30 Minutes (Free Primer)

A free, 30-minute orientation to the Financial Consumer Protection Act, 2022 (Act 6 of 2022, consolidated to 1 September 2024) and the Complaint Handling Regulations, 2024 (S.I. 110 of 2024). It is the starting point for the Seychelles Financial Consumer Protection series, mapping the Act onto six customer-journey stages — before the sale, at the sale, after the sale, when it goes wrong, throughout, and proving it — each covered in depth by its own follow-on course.

Jurisdiction: Seychelles (FSA / Central Bank of Seychelles) · For: Directors, Compliance Officers, Front-Line Staff · Price: Free · Pass mark: 50%

Learning time: 30 minutes: about 26 minutes of reading across the ten lessons and 4 minutes for the final test. The estimated time for each lesson is shown in its title and at the top of the lesson.

What this course covers

1. Who Is Covered
2. The Fairness Duty
3. The Six Stages of the Customer Journey
4. Penalties and Enforcement
5. The Complaints Clock, Open Points and Next Steps

Assessment and certificate

A 5-question test follows the final lesson. A score of 50% (3 of 5) or above is a pass. You may retake the test as many times as you need, and a completion certificate is issued on your first passing attempt.

Legal sources

• Financial Consumer Protection Act, 2022 (Act 6 of 2022), consolidated to 1 September 2024 (FSA)
• Financial Consumer Protection (Complaint Handling) Regulations, 2024 (S.I. 110 of 2024) (FSA)
• Financial consumer protection legislation on the FSA website

Legislation current as at: Act as consolidated to 1 September 2024; Regulations in force from 1 January 2025. Consolidated texts are unofficial and provided for convenience only. Always check the Official Gazette for the current law.